frequently asked questions

We recommend IPL hair removal treatment for individuals age 16 or older, as hair growth maturity typically occurs at around 16. However, certain ethnicities may see hair growth maturity at younger ages. 

Anyone under 18 years old should seek parental consent and an expert opinion from an aesthetician or dermatologist before using a RoseSkinCo IPL handset.

Nope! No need to wear eye protection while using our handset. While IPL does use bright flashes, every handset is fitted with a sensor and will never flash unless the flash window is pressed against your skin. That being said, we recommend looking away from the light as it flashes.

Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, to be safe we do not recommend at-home IPL treatment while pregnant or breastfeeding.

No, we do not recommend performing IPL treatment over very dark freckles or moles. However, light freckles are typically fine. If you have an area you wish to treat that has dark freckles or moles, we recommend coloring over them with a white pencil.

No, we do not recommend performing IPL treatment over tattoos as it could result in painful burns. However, going around tattoos to treat an area is fine.

If you have recently tanned, we recommend waiting 2 weeks before using your handset.

If you’re planning on tanning after IPL treatment, we recommend waiting 48 hours.

Do not use the RoseSkinCo IPL handset if you experience any of the following:

• A known skin disorder
• A skin disease such as allergic dermatitis, eczema, etc.
• Photosensitive epilepsy or Photosensitivity
• Are menstruating, pregnant, or lactating
• Very dark or sunburnt skin (please refer to the skin tone chart)
• Broken skin, a scab or healed wound, cancer or hemangioma 
• Any artificial aesthetic, prosthetic or plastic area

Short answer? Yep!

IPL is a popular, well-researched option for safe and effective long-term hair removal. Lumi itself is FDA-cleared, FCC, CE, and RoHS certified for safe at-home use. Also, all UV rays are filtered to protect your skin.

Most customers notice a reduction of hair growth after just 3-4 uses, then complete results after 12 uses.

This can vary depending on the coarseness of your hair and the area you’re treating, but you’ll notice your hair gradually grow back slower and sparser with each treatment.

Just about anywhere!

You can Lumi on your legs, arms, bikini area, face, and just about anywhere else you have unwanted body hair. 

However, we do not recommend using your IPL handset above the cheekbones or on the inner parts of the bikini area (labia minora, vagina, scrotum, or anus). 

We recommend choosing a lower intensity when treating the bikini area, inner thighs, and buttocks, as the skin is often more sensitive there.

OG and Lumi are our two best-selling at-home IPL handsets. They both offer long-term hair removal with the help of IPL technology. But Lumi offers faster results, a longer lifespan, and a more comfortable treatment experience. 

Here’s an overview of all the differences:

Lumi is powerful enough to provide long-term, permanent hair removal, but also safe enough for at-home use. 

OG has an energy output of 1.8J-5.5J/cm2 and wavelengths between 470NM-1100NM.

No recurring costs! Lumi is equipped with 900,000 flashes, which should last you well over 30 years if used as directed. No replacements or refills necessary.

OG is powerful enough to provide long-term, permanent hair removal, but also safe enough for at-home use.

OG has an energy output of 1.5J-4.9J/cm2 and wavelengths between 470NM-1100NM.

You can use your handset on just about any part of your body, including your bikini area and face. 

However, we do not recommend using your IPL handset above the cheekbones or on the inner parts of the bikini area (labia minora, vagina, scrotum, or anus). 

We recommend choosing a lower intensity when treating the bikini area, inner thighs, and buttocks as the skin is often more sensitive there.

No recurring costs! Your OG IPL is equipped with 300,000 flashes, which should last you well over 10 years if used as directed. No replacements or refills necessary.

Petal 2 is made of soft, naturally antibacterial silicone, which allows for a deep clean without irritating sensitive skin.

Petal features a curved handle to make it easy and efficient to hold and use.

Yes, Petal 2 is waterproof. With a waterproof grade of IPX5, you can use it in the shower!

Petal 2 is made of naturally antibacterial, clinical-grade silicone. This makes it up to 35x more hygienic than nylon bristle brushes.

Nope! Petal 2 is a one-time purchase – no expensive replacement brush heads necessary.

Petal 2’s powerful lithium-ion battery allows for up to 200 days of use on a single charge.

With over 10,000 ultrasonic pulsations per minute and circulating magnetic beads, Petal 2 penetrates deep into your pores so you can experience your deepest and most revitalizing clean ever, removing 99% of dirt, oil, makeup residue, and dead skin.

Petal 2’s massaging stimulates blood circulation and boosts collagen production, leaving you with firmer skin and a naturally healthy glow.

Petal 2 works with any type of cleanser – but we’re partial to Blossom Dew Facial Cleanser! 

Yes! Petal 2 is gentle enough for everyday use, even for sensitive skin. If your skin is especially sensitive, we recommend brushing in light, short strokes. 

Yes, Petal 2 is great for treating acne-prone skin! Petal 2 cleans deep into pores, targeting underlying issues that cause acne to promote clearer, softer skin.

Use your Petal 2 once or twice a day as part of your face washing routine. Using it more often than that may cause dryness.

Your Petal is covered by a one-year warranty. If your device malfunctions or has any defects within one year of use, we’ll send you a replacement. Click here for more details.

Yes, Petal is safe and suitable for all skin types. It’s certified for safe use with FCC, CE, & RoHS certifications. 

If you have a skin condition or any medical concerns, please consult a physician before using Petal 2.

Cleansing with Petal should be comfortable. If you experience discomfort, discontinue use immediately and consult a physician.

Do not use Petal 2 on your eyes. Exercise particular care when cleansing the under-eye regions and do not bring the device into contact with the eyelids or eyes themselves.

For hygiene purposes, we do not recommend sharing your Petal 2 with anyone else.

Petal 2 should only be operated by children 8 years and above. Exercise close supervision when the device is used by, on, or near children as well as those with reduced physical and mental abilities.

Do not fully submerge Petal 2 in water. Petal 2 is waterproof enough for cleansing and washing, but may not withstand full submerging. 

Discontinue use if your Petal 2 appears damaged in aany way. Contact us here if you believe your device is malfunctioning.

No, do not use Petal 2 while it is charging.

Petal 2 isn’t a makeup removal tool – we recommend removing all makeup before using it. Petal 2’s powerful pulsing function is designed to help your cleanser penetrate more deeply into your pores – using it with makeup on will push the makeup into your pores instead, which could cause breakouts. 

1. Before exfoliating, make sure to ‘steam’ your skin for at least 5 minutes. (Taking a bath or shower totally works!)

2. Put on the glove, and dampen it, squeezing out any excess water. 

3. Scrub your body in quick circular motions. Use long and firm strokes for best results.

4. When you’re done, rinse your body and glove with gentle soap and water.

5. After your shower/bath, apply a moisturizing lotion (like our Aloe Coconut Body Lotion) to your body to lock in the softness.

Repeat 1-2x/week. Replace with a new glove every 4 weeks.

Yes! The Deep Exfoliating Glove can be used by anyone who wants softer and smoother skin, but we created the exfoliating mitt specifically with IPL hair removal handset users in mind since scrubbing away dead skin cells first allows the light technology to easily target the hair follicle. For best results, exfoliate 24+ hours before IPL treatment.

Yes! The Deep Exfoliating Glove is suitable for all skin types. However, overuse can cause irritation – if your skin feels raw after scrubbing, decrease the pressure or use it less often.

We recommend using it 1-2x per week and replacing the glove every 4 weeks.

Nope! Just add water.

Lather up your skin with soap or shaving cream, press the power button to turn your 4D Shaver on, then shave as you normally would, gripping the handle as shown.

Yes, the 4D shaver is waterproof. Use it in the shower!

Nope! It’s fully rechargeable.

It lasts for up to a month on a single charge.

This electric shaver features five rotating shaving heads, for a faster shave and maximum coverage. Four rotating blades angle inward, and each head flexes and bends to glide effortlessly across your skin and around curves. It’s also cordless and rechargeable.

Yes! The 4D Shaver is gentle enough for all skin types, including sensitive skin.

Sharp blades are crucial to getting a clean shave. Depending on how often you shave, your 4D Shaver will last XX months. Order a 4D Shaver Replacement Head here.

Remove the cap and switch the device on. For best results, make sure the surface is clean and dry (with no creams, serums, makeup, or any other topical products) before use. Then, pull back on the skin near the eyebrow and gently move the head in small circular motions.

Clean the device after each use by twisting off the tip of the pen and using the small brush to dust off any excess hair.

Freya’s designed for small, precise hair removal. Use Freya on eyebrows, upper lip hair, nose hair, hand hair, and any other small areas with unwanted hair.

Nope! Freya is cordless and fully rechargeable.

The Freya Precision Eyebrow Hair Trimmer is an electric pen tool made out of sharp stainless steel. It gives a close, precise and clean trim that minimizes skin irritation and discomfort. 

Yes! Freya is suitable for all skin types, including sensitive skin.

Nope! The Freya Eyebrow Hair Trimmer also works on upper lip hair, nose hair, and hand hair.

Cleanse and moisturize per your usual skincare routine. Then, press the power button and gently roll Riya under your eyes, cheekbones, and jawline. (Or anywhere that could use a nice massage!) For extra cooling relief, put the detachable rose quartz head in the fridge before use.

Riya’s roller head is made of 100% genuine rose quartz, which has been shown to improve blood circulation and overall skin tone, remove wrinkles and puffiness, eliminate toxins, and promote lymphatic drainage. 

Nope! Riya is fully rechargeable. No need to worry about batteries or cords – use it for weeks on a single charge.

With genuine rose quartz and over 13,000 vibrations per minute, Riya promotes circulation, decreases puffiness, reduces the appearance of fine lines, and powerfully aids the body’s natural lymphatic drainage with regular use.

Yes! Riya is suitable for all skin types, including sensitive skin. 

Yes! Throw it in your carry-on – Riya’s small size and rechargeable batteries make it perfect for on the go.

🥥 Coconut Oil – Known for its moisturizing and anti-inflammatory properties, coconut oil is nature’s way to beautifully moisturized skin.

🎍 Aloe Vera – A hydrating natural ingredient that can soothe even the most damaged skin.

🌷 Rose Extract – Rose extract is an antioxidant that can help reduce redness and even provide anti-wrinkle care. 

🌰 Shea Butter – Shea butter helps absorb moisture into your skin and lock it in for longer.

Full ingredient list:

As often as you’d like! We recommend using the Aloe Coconut Body Lotion after every shower and IPL treatment, but feel free to use it whenever your skin could use a little extra moisture.

Yes! The Aloe Coconut Body Lotion is formulated for all skin types, including dry and sensitive skin.

Due to its aloe base, the Aloe Coconut Body Lotion has a more liquid consistency than some body butters or lotions.  

Blossom Dew is packed with calming yet hardworking natural ingredients such as:

🧡 Turmeric

Turmeric increases blood flow, gives skin a healthy glow, and reduces inflammation due to acne and other skin conditions.

🌹Rose Water

Rose water is packed with antioxidants and acts as a natural astringent, soothing the skin for a refreshed, revitalized look.

🪴 Aloe

Aloe is a natural, ultra-healing skin booster, keeping your skin hydrated and calming any irritation.

Full ingredients list:

After removing makeup, dispense a dime-sized amount of cleanser, add water, and cleanse your face in gentle outward circles. For best results, cleanse with Petal 2 and follow with Bloom Cream Facial Moisturizer, day and night.

Use Blossom Dew Facial Cleanser twice daily, morning and night or as often as you’d like.

Yes! Blossom Dew Facial Cleanser is formulated for all skin types, including normal, oily, dry, combination, and sensitive skin.

Some cleansers use harsh ingredients that leave the skin feeling tight, dry, and irritated. We’ve carefully formulated this facial cleanser with a blend of natural and synthetic ingredients that gently cleanse, brighten, and firm, leaving your skin feeling hydrated, glowy, and comfortable.

As the last step in your skincare routine, gently rub Bloom Cream Facial Moisturizer into your skin to lock moisture in & leave it feeling petal-soft. For best results, use after cleansing with Blossom Dew Facial Cleanser.

Use Bloom Cream Facial Moisturizer twice daily, morning and night or as often as you’d like.

Yes! Bloom Cream Facial Moisturizer is formulated for all skin types, including normal, oily, dry, combination, and sensitive skin.

Some facial creams feel hydrating and buttery in the jar… but once you put them on your face, they just feel greasy, sitting on top of the skin rather than hydrating deep within. We’ve carefully formulated this facial moisturizer with a blend of natural and synthetic ingredients that help skin retain moisture, restore its natural glowiness, and protect against sun damage and aging, leaving your skin feeling soft, hydrated, and never greasy.

Shipping times vary depending on your location, but most orders arrive within 5-12 business days. If your item takes over 20 business days to arrive, please contact us at info@roseskinco.com and we will confirm the status for you.

Most likely! We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.

We strive to dispatch all orders within 1-3 business days. All orders include tracking from dispatch to delivery.

We ship all orders in durable packaging to ensure items are not damaged during transit.

We are not responsible for delays, lost or damaged shipments, or orders sent to incorrect, invalid addresses. However, if you have a question about your order, contact us at info@roseskinco.com and we’ll assist as much as possible to trace missing parcels or investigate delayed packages.

We will send you a tracking number to your email once your package has been shipped. You can use this number to track your package here.

In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.

It’s simple: if you’re not satisfied with your RoseSkinCo. purchase, email us and we'll let you know how to send it back, and we’ll refund you in full.

All RoseSkinCo beauty tools are covered by a one-year warranty. If your device malfunctions or has any defects within one year of use, we’ll send you a replacement no questions asked.

We are not responsible for any bank charges such as open balances, overdraft fees, currency exchange difference, authorization fees, or service charges resulting from the timing of charges and/or debits/credits by your bank.

Depending on your region, you may be able to pay using Afterpay or Klarna.

• Afterpay is available in the USA, Australia, Canada, New Zealand, and the United Kingdom.

• Klarna is available for US customers.

Depending on your region, you may be able to pay using Afterpay or Klarna.

• Afterpay is available in the USA, Australia, Canada, New Zealand, and the United Kingdom.

• Klarna is available for US customers.

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We’re here for you! Send us an email at info@roseskinco.com, or fill out our contact form here. We’ll get back to you within two business days!